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Privacy and Security Policy

PRIVACY AND SECURITY POLICY

Rustic Ranch Decor.com, Inc. (“Rustic Ranch Decor,” “we” or “us,”) has created the following Privacy and Security Policy (“Privacy Policy”) to inform you of the following: what information we collect, when we collect it, how and why we collect it, how we use it, how we protect it, how we share it and what choices you have regarding our collection and use of this information.

This Privacy Policy applies to the following site http://www.Rustic Ranch Decor.com. Entering the Sites constitutes your acceptance and agreement to the terms contained in this Privacy Policy. If you do not agree with the terms set forth in this Privacy Policy, please do not enter the Sites.



WHAT INFORMATION WE COLLECT

  •         Types of Information We Collect

o   Your name

o   Your billing and delivery address

o   Your e-mail address

o   Your phone (or mobile) number

o   Your credit/debit card number

o   Information on how you are using the Sites

o   Your purchase/return/exchange information



  •         We Collect Information When

o   You purchase, order, return, exchange or request information about our products and services from the Sites or mobile applications.

o   You create an Rustic Ranch Decor.com account

o   You connect with us regarding customer service via our customer service center, or on social media platforms.

o   You visit the Sites or participate in interactive features of the Sites or mobile applications.

o   You use a social media service, for example, our Facebook page.

o   You sign up for e-mails, mobile messages, or social media notifications from us.

o   You enter a contest or sweepstakes, respond to one of our surveys. You provide us with comments, suggestions, or other input.

o   You interact with any of the Sites through your computer, tablet or mobile device.



HOW AND WHY WE COLLECT INFORMATION

  •         Technologies Used
    We may use tracking pixels/web beacons, cookies and or other technologies to receive and store certain types of information. This information includes Internet Protocol (IP) addresses, browser information, Internet Service Provider (ISP), operating system, date/time stamp and clickstream data. This information helps us customize your website experience and make our marketing messages more relevant. It also allows us to provide features such as storage of items in your cart between visits. This includes our content presented on other websites or mobile applications. In order to provide the best customer experience possible, we also use this information for reporting and analysis purposes, such as how you are shopping our website, performance of our marketing efforts, and your response to those marketing efforts.

  •         User Experience Information
    In order to improve customer online shopping experience, help with fraud identification, and to assist our customer care representatives in resolving issues customers may experience in completing online purchases, we use tools to monitor certain user experience information, including, but not limited to, login information, IP address, data regarding pages visited, specific actions taken on pages visited (e.g., information entered during checkout process), and browser information.


HOW WE USE THE INFORMATION WE COLLECT

  •         Product and Service Fulfillment

o   Fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information, or to otherwise serve you.

o   Provide any requested services.

o   Administer sweepstakes and contests.

  •         Marketing Purposes

o   Deliver coupons, mobile coupons, newsletters, receipt messages, e-mails, and mobile messages.

o   Send marketing communications and other information regarding products, services and promotions.

o   Administer promotions.

  •         Internal Operations

o   Improve the effectiveness of the Sites, mobile experience, and marketing efforts.

o   Conduct research and analysis, including focus groups and surveys.

o   Perform other business activities as needed, or as described elsewhere in this policy.

  •         Fraud Prevention

o   To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business.

  •         Legal Compliance

o   To assist law enforcement and respond to subpoenas.



HOW WE PROTECT THE INFORMATION WE COLLECT

  •         Security Methods

o   We maintain technical, administrative, physical, electronic and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard this information, the Sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode the information.

  •         E-mail Security

o   Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information. “Phishing” is a scam designed to steal your information. If you receive an e-mail that looks like it is from us asking you for certain information, do not respond. Though we might ask you your name, we will never request your password, credit card information or other information through e-mail.

  •         Information About Children

o   We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children's privacy and we comply fully with the Children's Online Privacy Protection Act (COPPA). We will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to us, for any purpose without prior verifiable parental consent, we will delete his or her information from our files.

  •         Additional Security

o   We also ask customers to carefully review their accounts and immediately report any unexpected activity to us and their issuing bank or credit card company. We ask all our customers to take measures to help protect information in their online accounts, including the following:

o   Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses.

o   Reset your e-mail account passwords frequently.

o   Use complex passwords (a minimum of 7 alpha/numeric cAsE sEnsitive characters).

o   Do not use the same password on more than one website.

o   Do not share your password with others.

o   Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal



HOW WE SHARE THE INFORMATION WE COLLECT

We don't. Period.